Client Spotlight – AMBS Call Center

Posted By: ASK  Posted date: January 14, 2018  In: Uncategorized  No Comments

AMBS Call Center LogoAMBS Call Center is our featured Managed IT Services and Managed Print Services client. Through the use of technology, AMBS has been able to further grow their company. Here is a little more about their story:

AMBS Call Center has been providing telephone answering services since 1932. Though the technology has certainly advanced since then, their core values have not. AMBS Call Center, owned by the Ambs family, is headquartered in Jackson, Michigan with an additional location in Grand Rapids, Michigan and another in Tampa, Florida. At their core, the AMBS staff eats, sleeps, and breathes customer service. Providing a strong work ethic and exceptional customer service is what has gotten AMBS Call Center to where they are today.

Embracing New Technologies

Their primary focus is to provide their customers with premium answering services. To do that, embracing new technologies is a must for them. AMBS provides a range of solutions from telephone answering services to serving as a virtual receptionist to providing robust call center solutions.

With providing 24/7 answering services, AMBS relies heavily on their network and internal technology solutions. They have multiple failover solutions in place should one telephone carrier go down. Not to mention, AMBS backs up their customer data every 15 minutes and performs nightly offsite backups. Their customers depend on AMBS for a reliable solution and more importantly, a secure solution.

In addition, AMBS has gone the extra mile to make sure they are a HIPAA compliant answering service. The security and confidentiality of their customer data are critical. It doesn’t rest there though. AMBS also provides Secure Text Messaging and Secure Web Portal services. AMBS has taken the necessary steps to ensure security and data protection.

As AMBS continued to grow and expand their services, they knew they couldn’t do it alone. AMBS decided to make the extra investment in their technology by bringing in American Office Solutions (AOS) to help them manage their print and copy needs. AOS was able to help manage AMBS’ printing costs and provide them with regular reviews on ways to increase efficiencies.

Eliminating IT Headaches

In addition, AMBS brought in ASK to assist with their day to day technology and data backup needs.

With AOS and ASK at their fingertips, AMBS is able to truly focus on what matters most to them: providing award winning customer service. ASK provides AMBS with Total Care services and Backup and Rapid Recovery (BRR) services. These two services alone are vital to the AMBS staff being able to serve their customers. AOS and ASK together are a powerhouse—supporting AMBS’s ultimate mission.

“We focus on providing customers with the best telephone answering service available anywhere. Working with AOS/ASK has been immensely beneficial to our organization. They give us the freedom to focus on delivering great service to customers instead of dealing with headaches of IT. ” – Aaron Boatin // President, AMBS Call Center

Learn More About AMBS Call Center by Visiting Their Website: www.ambscallcenter.com

 

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