Summer Client Spotlight – Merchant Solutions

Posted By: ASK  Posted date: August 25, 2016  In: ASK, Client Spotlight, Community  No Comments Tags:

As profiled in our Summer Newsletter, Merchant Solutions International.

Peter Concannon started Merchant Solutions in 1997 after spending time in the commercial lending and financial Merchant Solutions industries. Concannon wanted to build a company which would provide an extremely high level of customer service, that was lacking in this industry. In 2000, Merchant Solutions merged with American Financial Technologies which was owned by John Leodler. The new company would be the full-service company that they are today.

Merchant Solutions provides much more than credit card processing services. They provide complete electronic payment solutions, including the terminals for scanning credit cards and the point of sale systems. If you have questions about the new credit cards with the chip embedded in the card and how to accept them, Merchant Solutions can answer all of your questions. Customer service is also paramount at Merchant Solutions. They have a customer service center that is housed completely in Lansing and they provide support to their clients in real-time. There are no overseas or outsourced call centers handling client questions. They also provide payment gateways for accepting credit cards online from your website and Automated Clearinghouse (ACH) services. ACH is the electronic clearing and settlement system used for financial transactions by US commercial banks and other institutions.

“There is a tremendous amount of technology and data in our industry…and it is moving at the speed of light these days” says Concannon. He continues, “we also have to worry about PCI compliance issues and new technology all of the time.” This is why Merchant Solutions has turned to ASK to provide Backup and Rapid Recovery for all of the data. This solution ensures access to the critical client data that they need in a very secure way. “Without access to client info, we could not service our clients at the level that they are accustomed to” comments Concannon.

Thank you to Peter for taking the time to create this article and to Merchant Solutions for being such a great client.

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