Managed IT Services
Broadly speaking, we supply computer support for everything related to your desktops, networks and servers. ASK does specialized SQL database monitoring, e-mail protection and management, network support, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. We have teams of certified engineers and technicians delivering high levels of IT support and technology help from our Network Operations Center in Lansing on 24x7 basis.
Server & Network Management
- Windows Server support and proactive maintenance.
- Troubleshooting any alert that arises while monitoring systems.
- Weekly check for viruses and event logs to identify problems and troubleshoot them.
- Check and patch-up all security holes and verify data backup.
- Management of all hubs, switches and other network devices.
- Full management and support of tablets and smartphones.
Desktop Support
- Regularly deploy patches and update virus definitions.
- Perform desktop tunings like Defrag, Scandisk, Paging file optimizations, bottlenecks etc.
- Deploy updates to software and service packs.
- Support for Microsoft off the shelf products and third-party applications.
- Extend end-user technical support.
Security Management
- Proactive firewall maintenance and troubleshooting when problem arises.
- Continuous filtering for bugs, Spyware, Malware and other threats.
- Proactive monitoring of e-mails for spam and viruses before they can affect the system.
