WORLD CLASS SUPPORT, LOCAL VALUES
ASK is a world class provider of best of breed IT hardware, software, and service solutions. Our combination of personalized customer attention, technical excellence and project efficiency has resulted in our reputation as a leading provider of technical solutions in the midwest.
The ASK staff is a team of hand-selected professionals who understand what it takes to serve your needs. We offer up-to-the-minute proficiency in the computer/IT industries, strong customer service values, and a genuine interest in working with you – not simply for you – to solve a wide variety of your technical dilemmas.
THE ASK MISSION
ASK is committed to taking the hassle out of technology in order to allow our customers to more effectively run their businesses. Our value is in our ability to combine superior technology with outstanding service. The customer’s best interest will guide every decision that we make.
WHY ASK IS DIFFERENT
We understand that, to most business people, technology companies all look the same. We think it’s important therefore to present to you the reasons why ASK is not your typical IT company and to highlight the areas where we are different.
The first area where ASK is different from other IT companies is in the area of how we view technology. ASK believes that technology has no intrinsic value on its own. To the typical IT geek, that statement is blasphemy! At ASK, our belief is that technology’s only value is in its ability to help your business increase profit. We prove this belief by offering our Total Care customers a cost plus purchase model on new hardware and software! Ask your current vendor if they will show you what they paid for the hardware and software that they are selling you. At ASK we will! ASK is different!
Every IT company will tell you that their technicians are the best. What makes ASK’s technicians better than theirs? A couple of things. First of all you have to understand that ASK was founded in 1993 as mid-Michigan’s only Premier IBM mainframe computing business partner. Our business model was based on providing support to the region’s largest companies. We “grew up” as the partner of choice for largest companies in the region. The same processes and knowledge that we perfected in those environments are the basis for our Small and Medium Business Total Care platform. That is dramatically different from every other IT company in mid-Michigan. Most of them learned IT in the “garage” and then built an IT company. Proof of our technical proficiency is the fact that many of the areas smaller IT companies hire ASK to handle their more complicated and difficult issues.
Our large company heritage has taught us that solid processes are as important as technical proficiency. At ASK we are very different in this area as well. Some differences include:
- 24x7x365 Service Level Agreements – we are always on the job
- Monthly reports justifying in detail the work done on your account
- A dedicated Account Manager who will report to you every quarter on the return on investment that you achieved through Total Care – and invite you to renegotiate the program price.
- Your ASK team will provide you with strategic leadership when it comes to technology. At every quarterly review, your team will make recommendations for the future and discuss ways that technology can help you increase profits.