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Taking the hassle out of technology

so you can run your business.

You take the time to be an expert in your field. We take the time to be an expert in business technology. By leaving the tech to us, you get to concentrate on what you do best, saving you and your staff time and money. With our free consultation, it’s easier than ever to get started. Just ASK.

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IN THE NEWS

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April 23, 2014

Bottom Line IT 4-15-14


Matt and Amy host this week's Bottom Line IT on the Michigan Business Network to discuss today's HOT topics in technology news. Topics include the Cloud Computing, Hackers Lurking in Vents and Soda Machines, Americans Distrust of Large Tech Firms, Facebook Ad Prices, Apple's New iPhone, Heartbleed, and more! We also check in with ASK's Just Ask Paul so be sure to tune in!



Technology Topics Discussed:

  • IBM Explains Why Cloud Computing Is Such A Game-Changer
  • Hackers Lurking In Vents and Soda Machines
  • Americans Distrust Tech Companies
  • Facebook Ad Prices Are Rising Amid Organic Reach Squeeze
  • Apple Will Start Producing the Big Screen iPhone 6 in July
  • How to Protect Yourself From the Massive Security Flaw That's Taken Over the Internet
  • Forget Wearable Tech, Embeddable Implants are Already Here


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

April 17, 2014

ASK Quarterly Newsletter - The Bottom Line (Q2 of 2014)

April 9, 2014

"Heartbleed" Vulnerability

Heartbleed: What You Need to Know 

In the news you may have heard about the "Heartbleed" vulnerability affecting the OpenSSL implementation of the SSL/TLS protocol. We wanted to be sure to communicate widely to our customer base how this affects you and what we are doing about it. A very useful site for a plain language reading of the technical details is available at http://www.heartbleed.com

There's probably nothing to worry about.


In order for an attacker to use Heartbleed in any way of malicious intent, they would need to be in a position to have collected and stored an entire SSL/TLS encrypted communication (e.g. your banking session, buying stuff from Amazon, etc) AND have the resources/knowledge to attack the site (e.g. Amazon, eBay, Facebook, Dropbox, etc) itself to retrieve it's private key via this vulnerability, AND have the resources/knowledge to decrypt the intercepted stream information and pull out useful details (e.g. username/password/credit card number etc). These kinds of resources are only available to government security services like the NSA/GCHQ/CSEC. ASK recommends the changing of all passwords for all internet based services due to the wide exposure of previously presumed secure communications strictly as a precaution.

THAT SAID, any affected equipment in an environment should be patched to resolve this vulnerability as soon as possible.

Among our customers, the most likely device affected is the Watchguard firewall which uses OpenSSL in the 11.8.x line of firmware. Watchguard has yet to release a patch, but as soon as they do, your firewall will be updated customers will be individually notified.
We are in the process of evaluating each Total Care account to see if they do use any other OpenSSL containing services. Our diverse client base makes use of a variety of solutions from disparate vendors and we will evaluate each client individually.
Each Total Care client will receive information about their status from Tech Services as each is evaluated for exposure.

Thank You!
The ASK Team




April 9, 2014

Bottom Line IT 4-8-14


Matt is back and Erik is in to co-host this week's Bottom Line IT on the Michigan Business Network to discuss today's HOT topics in technology news. Topics include the Cyber Black Market, Windows XP Survey, Office for the iPad, World's First 3D Food Printer, Amazon's New Streaming Box, FireChat Messaging App, How to Keep the NSA from Spying Through Your Webcam and more! We also check in with ASK's Just Ask Paul so be sure to tune in!




Technology Topics Discussed:

  • Analysis of Cyber Black Market Reveals Unprecedented Global Maturity
  • Research: 37 percent continuing with Microsoft XP Post-Support
  • Microsoft Office for iPad: Here's What You Get for Free (and don't)
  • Here is the World's First 3D Food Printer
  • Amazon Announces a New Streaming Box, The $99.99 Fire TV
  • FireChat Messaging App: Look Ma, No Internet!
  • How to Keep the NSA from Spying Through Your Webcam


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April 4, 2014

Bottom Line IT 4-1-14

 
Matt & Amy are bringing you the latest technology news on the Michigan Business Network. Topics on this week's show: Facebook Buys Oculus Rift, How to Stop Cybercriminals from Stealing Your Domain, Working w/Robots, How to Keep Your Tax Returns Safe and more! In studio is special guest Waylon Sanford of Thumb Tied (www.thumbtied.com) We also check in with ASK's Just Ask Paul. Be sure to tune in!




Technology Topics Discussed:

  • The Only Explanation of Facebook Buying Oculus fot $2 Billion That Makes Any Sense
  • Hijacked! How to Stop Cybercriminals from Stealing Your Domain
  • Working with Robots: The Next Business Standard
  • How to Keep Your Tax Returns Safe from Hackers
  • Why You Should Skip the Password and Try Things Instead
  • Passwords You Swallow, Sharks That Tweet and 90-MPH Cheeseburgers

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March 31, 2014

Bottom Line IT 3-25-14



Matt & Amy are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news. Topics include Mobile Retail w/Amazon, eBay and Walmart. Bank ATMs Security Risks with Windows XP, Bitcoin, Who Has Access to Your Data?, Google Privacy and more! We also check in with ASK's Just Ask Paul so be sure to tune in!




Technology Topics Discussed:

  • Mobile Retail Explodes - Phones and Tablets are Driving One-Fourth of ALL E-Commerce
  • Mobile Retail - The Three Big Retailers That Actually Get IT
  • The Vast Majority of Bank ATMs Will Be Suddenly Vulnerable to Hackers on April 8th
  • Fortress, Benchmark and Ribbit Buy Stake in Pantera Bitcoin
  • Spring Cleaning - Who Has Access to Your Data
  • Google Won't Face Group E-mail Privacy Lawsuit
  • How Google Confused Basketball Fans with Flu Patients


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

March 17, 2014

Bottom Line IT 3-11-14



Mike & Matt are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news. Topics include Twitter and the Oscars, Why the Target IT Dept. Dropped the Ball, Facebook Eliminating Posts Related to Gun Sales, Matt's Daylight Savings Adjustments Related to Work Productivity, Apple Looking to Open Siri to 3rd Parties? and more! We also check in with ASK's Just Ask Paul and Mike finds out Lorde is not Madonna's daughter. Be sure and tune in!



Technology Topics Discussed:

  • Twitter and the Oscars
  • Why the Target IT Department Should be Blamed for the Data Breach
  • Facebook Begins to Filter Posts About Guns
  • Apple to Open Siri to Third Party Apps - Will it Matter?


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

March 13, 2014

Bottom Line IT 3-4-14

 

Mike and Matt hit the studio for Bottom Line IT and the guys are bringing you the latest technology news on the Michigan Business Network. Topics on this week's show: New Apps for Small Business, Single Sign-On and Bring Your Own Identity (BYOI), and more! In studio is special guest Ryan Hundt, Project Coordinator, with the Michigan Economic Development Corporation (MEDC). We also check in with ASK's Just Ask Paul. Be sure to tune in!



Technology Topics Discussed:

  • This Address Book is Alive and Interactive
  • How iBeacon Technology May Change Industry
  • Is a Single Login Password Possible?
  • The Rise of the Sharing Economy and What it Means to Small Business

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

February 26, 2014

Bottom Line IT 2-25-14

 
 Matt and Amy handle the hosting duties this week and bring you the latest technology news on the Michigan Business Network. Starting off the show discussing Net Neutrality and then bringing in two special guests! First we have Lisa Nowak the President of MITN (Michigan Technology Network) and she tells us about the upcoming E-Cycle event tomorrow 2/27/14 (http://lansing.mitn.org/ecycle). Then we check in with Andrea Ragan the Executive Director of the Capital Area IT Council who gives us the low down on the services and assistance the IT Council provides for the Lansing area (http://www.capitalareaitcouncil.com/). We also check in with ASK's Just Ask Paul. Be sure to tune in!


Technology Topics Discussed:

  • FCC Chair Proposes New Net Neutrality Rules
  • Interview with Lisa Nowak the President of MITN 
  • Interview with Andrea Ragan the Executive Director of the Capital Area IT Council

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To contact Mike, Matt, Amy or Erik and questions for JustAsk Paul email bottomline@justask.net

February 24, 2014

Bottom Line IT 2-18-14

 

Mike and Matt are back and the guys are bringing you the latest technology news on the Michigan Business Network. Topics on this week's show: Watson and Siri Love Connection, Bitcoin, Cloud Computing for Your Business and more! In studio are special guests Joe Quick and Andrew Belanger from the Michigan Economic Development Corporation (MEDC). We also check in with ASK's Just Ask Paul. Be sure to tune in!




Technology Topics Discussed:

  • Could Watson or Siri Fall in Love - Like in the Movie "Her"
  • Security Concerns Threaten the Future of Bitcoin
  • Demystifying the Cloud - What Does it Really Mean for Your Business

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

February 17, 2014

Bottom Line IT 2-11-14



Mike & Matt are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news. Topics include Why Microsoft Windows XP End of Support is a Big Deal, Matt's favorite the Michigan Secretary of State and Their New Tech, IBM Selling its Server Business to Lenovo, Why You May End of with a Blackberry Again, End of Email? and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!




Technology Topics Discussed:
  • Why Microsoft End of Support for Windows XP is a Big Deal
  • IBM Selling its Server Business to Lenovo
  • Why You May End Up with a Blackberry Again
  • Emails Can Come Back to Bite You - Examples of Emails That Should Not Have Been Sent
  • Is Email at the End of its Useful Life? Facebook Co-founder Thinks So
  • Michigan Secretary of State Uses Technology to Shorten Lines


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

January 24, 2014

Bottom Line IT 1-21-14

 

Matt welcomes Amy back to the studio as Mike is at a yarn convention this week. They are bringing you the most exciting news in technology and how it impacts your business. Topics on this week's show: Net Neutrality, 3D Printing, Microsoft's Next Windows and more! We also check in with ASK's Just Ask Paul. Be sure and tune in! In studio is special guest Tony Sabo of Rizzi Designs and he talks 3D projects.




Technology Topics Discussed:

  • Appeals Court Strikes Down FCC's Net Neutrality Rules
  • How Google and Nest Could Get the Smart Home All Wrong
  • 3D Printing Tries to Find a Home
  • Microsoft's Next Windows May Be Dressed to the 9
  • One in Five BYOD Programs Destined to Fail Due to Overly Restrictive Policies
  • Lenovo Looking to Take the Next Step and Blur Lines Between Consumer and Commercial Devices

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

January 16, 2014

Bottom Line IT 1-14-14

 
Mike and Matt return for 2014 on the Michigan Business Network! These guys have one New Year's resolution and that is to bring you the most exciting technology news and how it impacts your business. To kickstart the year off right the guys will be covering: Driverless Cars, Why are Banks Banning Instant Messaging, Trends to Watch for in 2014 and more! We also check in with ASK's Just Ask Paul. Be sure and tune in! In studio is special guest David Smith and he schools us all on what Bitcoin is, how it came to be, and its application






Technology Topics Discussed:

  • Driverless - Automated Cars Coming to Michigan
  • Why J.P Morgan Chase Banned Instant Messaging
  • Trends in Technology That You Will Want to Watch for in 2014
  • Interview with David Smith, Bitcoin Enthusiast!

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

December 31, 2013

Bottom Line IT 12-17-13

 
Mike and Amy anchor the last installment of Bottom Line IT in 2013 on the Michigan Business Network! They discuss today's HOT topics in technology news including Dangerous Cyberattacks, Amazon Drone Delivery, and more! We also check in with ASK's Just Ask Paul. Be sure and tune in! In studio is special guests Brian Town, Owner/CEO, Michigan Creative and Melissa Meschke, Marketing Director of Michigan Creative.


Technology Topics Discussed:

  • Dangerous Cyberattacks and CryptoLocker
  • Amazon Drone Delivery
  • Your Medical Records for Sale
  • Interview with Brian Town, Melissa Meschke and Josh the Intern from Michigan Creative

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

November 25, 2013

Bottom Line IT 11-19-13

 

Home for the Holidays as Mike and Matt are back! It's not often we get these two in the same room and for good reason BUT they put past differences aside for Bottom Line IT on the Michigan Business Network! In studio is special guest Todd Ross, Director of Business Development at Digital Active. They discuss today's HOT topics in technology news including Virtual Assistants, Ransomware with Cryptolocker and the guys bring in Todd Ross to lend some insight to cloud services and mobile IT adoption. We also check in with ASK's Just Ask Paul. Be sure and tune in!



Technology Topics Discussed:

  • The Virtual Assistant Company - Break Through for Small Business?
  • Ransomware - CryptoLocker - Why You Need to be Concerned
  • Interview with Todd Ross the Director of Business Development at Digital Active

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

November 18, 2013

Bottom Line IT 11-12-13



This week Amy returns to rejoin Matt in the Michigan Business Network studio to discuss today's HOT topics in technology news. Topics include Earned Media with Social Media, E-Commerce, Apple iWatch, Online Merchants Looking for a Credit Card Alternative, In-Store Ads and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!






Technology Topics Discussed:
  • There's Virtually No Ceiling to Mobile's Potential in the Larger Payments and E-Commerce Markets
  • Earned Media on Social Media: How Brands Get Beyond the Hype
  • Apple's iWatch Will Need Killer Apps
  • The Exciting $3 Trillion Promise of Open Data
  • Tesco's In-Store Ads Watch You - and It Looks Like You Need a Coffee
  • Online Merchants Don't Want Credit Card Payments


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

November 8, 2013

Bottom Line IT 11-5-13


This week Mike and Matt bring the thunder! The boys are back in town and in the Michigan Business Network studio to discuss today's HOT topics in technology news. Topics include the ACA (Obamacare) Website, A Free Tool to Visualize Important Biz Data, U.K Banks Simulate Cyber Attacks, Cyber Squatting, Public Cloud and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!





Technology Topics Discussed:
  • Free Tool to Help You Visualize Important Business Data
  • U.K Banks to Simulate Cyber Attacks
  • Cyber Squatting - Becoming a Problem for Business
  • Whirlpool Embraces Public Cloud
  • Software Defects Crippling the New Online Health Care Exchanges
  • Wearable Cameras on the Job
  • Sending Your Staff to Work at Starbucks


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

October 15, 2013

Bottom Line IT 10-8-13

 
This week the fearsome twosome Mike and Matt are back! They are taking the reigns and are back in the saddle for Bottom Line IT on the Michigan Business Network. In studio is special guest Blaine Schultz from AdvanceHR Inc. They discuss today's HOT topics in technology news including Botnets that are Fooling Major Corporations, the Sales Usable Mobile App "Refresh", and the fellas chat with Blaine Schultz who is President of AdvanceHR Inc. about Technology in Business and HR Management. We also check in with ASK's Just Ask Paul. Be sure and tune in!



Technology Topics Discussed:

  • Be Cautious of Online Advertising - Botnets are Fooling Major Corporations
  • Can the Mobile App "Refresh" Make You a Better Leader?
  • Interview with AdvanceHR Inc. President Blaine Schultz

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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

October 8, 2013

Bottom Line IT 10-1-13



This week Matt and Amy team up! They are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including the 2nd Coming of Java, MIT Whizzes and 3-D Printing, Teaching Kids to Code, California Law Lets Kids Permantely Erase Stupid Internet Things and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!





Technology Topics Discussed:

  • The Second Coming of Java: A Relic Returns to Rule Web
  • MIT Whizzes Create an Amazing New 3-D Printing Technique
  • Forget Foreign Languages and Music. Teach Our Kids to Code
  • The Smartest Brands Use Real-Time Marketing to Capitilize on Trends
  • New California Law Lets Kids Permanently Erase All the Stupid Things They've Posted Online
  • 19 Things Heatmaps Reveal About the Internet


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

October 2, 2013

ASK JOB OPENING - TECHNICAL CONSULTANT


ASK – Technical Consultant

 
Main Job Tasks and Responsibilities:

·     Provide technical assistance via phone and email to a variety of customer environments.

·     Monitor, research, and resolve client server and desktop issues.

·     Identify and escalate incidents requiring urgent attention.

·     Thoroughly track resolutions using written documentation and diagrams.

·     Available to be on call at least one night a week.

Education and Experience:

·     Working knowledge of Windows operating systems, server and desktop hardware and networking equipment.

·     Previous experience working in a call center desirable.

·     Experience with different network environments desirable.

·     Certifications – CCNA, CompTIA (A+, Net+, Security+), MSCE, etc. desirable but not necessary.

Job Requirements:

·     Exceptional oral and written communication skills

·     Strong organizational skills, detail oriented, ability to prioritize and multi-task.

·     Ability to work as part of a team as well as independently in a fast paced environment.

·     Strong desire to learn.

Please send resume and cover letter to humanresources@justask.net

ASK is an equal opportunity employer and we are committed to providing a positive
work environment for all employees. Any discrimination or harassment based on an
individual’s sex, race, ethnicity, age, religion, or any other legally protected characteristic
is demeaning and will not be tolerated.

September 30, 2013

Bottom Line IT 09-24-13


Mike and Matt are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including Chinese hackers, Text spammers, NSA Working to Undermine Encryption, Upgrade to iOS 7? and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!





Technology Topics Discussed:

  • Symantec Identifies Chinese Hacker Ring
  • Spam Case Settled for Company that Sent 42 Million Texts
  • Has the NSA Really Been Working to Undermine Encryption?
  • Alcatel Comes Out with a Remote for Smartphone
  • Should You Use Business Social Media Accounts for Personal Messages?
  • Reasons to (and Reasons Not to) Upgrade to iOS 7


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

September 11, 2013

Bottom Line IT 09-10-13


This week Mike returns! Mike and Matt are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including fun factoids about Google turning 15, Intermedia's Hosted Exchange Outage, Samsung's new smartwatch, Microsoft buys Nokia and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!



Technology Topics Discussed:

  • Things You Didn't Know About Google
  • Intermedia's Hosted Exchange Outage - What Does it Mean for Cloud Based Services?
  • Technology is Solving the Parking Problem and Other Cool Innovations
  • Samsung Unveils New Smartwatch
  • The Real Reason Why Microsoft Bought Nokia
  • Sony Announces New Smartphone Camera Lenses for Serious Photos


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

September 5, 2013

Bottom Line IT 09-03-13

 


This week Matt and Amy are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including Windows 8 and the NSA, NSA Leaks Starting to Hit Bottom Line of Tech Companies, Instagram, the Small Business Guide to Twitter and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!





Technology Topics Discussed:

  • LEAKED: German Gov't Warns Key Entities Not to Use Windows 8 Over Links to the NSA
  • Is the Car the Next Frontier for the Mobile Revolution?
  • PRISM: The NSA Leaks are Starting to Hit the Bottom Lines of Tech Companies
  • These 12 Banned Hashtags Tell Us What Instagram is Afraid of Becoming
  • Google Applies for Location-Based Security Patent, Locks Down Your Phone on the Go
  • The Small Business Guide to Twitter


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

August 30, 2013

Bottom Line IT 08-27-13

 

This week Matt and Amy are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including Windows XP Retirement-Hacker Heaven, Dangers of an Internet Connected Home, Detroit Asking for $80M to Overhaul IT, What Wearable Tech Will Mean to Business and more! We also check in with ASK's Just Ask Paul. Be sure and tune in!





Technology Topics Discussed:

  • Windows XP Retirement - Hacker Heaven
  • The Dangers of an Internet Connected Home
  • Detroit is Asking for $80 Million to Overhaul IT
  • What Wearable Tech Will Mean to Business
  • White House Promises Overhaul of NSA Spying Program
  • Google - Search or Virtual Assistant?


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

August 15, 2013

Bottom Line IT 08-13-13

 

This week Mike and Matt are back and live in the Michigan Business Network studio to discuss today's HOT topics in technology news including a Joke Telling Computer?, Public Schools -Parents Required to Buy Laptops/Tablets, CEO's on LinkedIn, Steve Jobs vs. Richard Branson, and Cloud Computing. We also check in with ASK's Just Ask Paul. Be sure and tune in!




Technology Topics Discussed:

  • What Happened When Scientists Tried to Invent a Joke Telling Computer?
  • Should Public Schools Require Parents to Buy Laptops or iPads?
  • Most CEO's Have Zero Presence on Social Media - Except LinkedIn
  • Who Would Win the Best CEO Title - The Late Steve Jobs or Richard Branson?
  • Cloud Computing Now Over $100 Billion!


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To contact Mike, Matt, and questions for JustAsk Paul email bottomline@justask.net

Welcome

ASK is a Lansing based full-service IT products and IT services provider serving the needs of Michigan businesses.

We combine personalized customer attention, technical excellence and project efficiency to ensure that we always exceed our customer's expectations.

IT Support Michigan

The ASK staff is a team of hand-selected professionals with up-to-the-minute proficiency in leading technology solutions. Each member of our team is committed to strong customer service values and a genuine passion for leveraging technology in order to deliver business results.

For all of your business technology and computer service needs, just ask for ASK!

Mission Statement

ASK is committed to taking the hassle out of technology in order to allow our customers to more effectively run their businesses. Our value is in our ability to combine superior technology with outstanding service. The customer's best interest will guide every decision that we make.